Terms & Conditions

(Last updated 21st February 2012)

Contents

1. Welcome
2. Definitions
3. Changes
4. Copyrights
5. Links to External Sites
6. Our Service
7. Your Order
8. Deliveries
9. Cancellations
10. Returns
11. Refunds
12. Applicable Law

1. Welcome to our website.

1.1 We welcome and hope you do not hesitate to make any queries, comments or requests you may have regarding these terms and conditions. If so please contact us using the contact page on this website.

1.2 By using and browsing this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

2. Definitions

2.1 We are www.brackenstylegardenfurniture.com, a website operated by Bracken Style Garden Furniture. The terms 'Bracken Style', ‘us’ or ‘we’ refers to us, the owners and operators of this website.

2.2 The term ‘you’ refers to the user or viewer of our website.

3. Changes

3.1 The content of the pages of this website are for your general information and use only. The contents or our website are subject to change without notice.

3.2 Bracken Style Garden Furniture may, from time to time, alter these terms and conditions by updating this page. You should check this page each time you make a purchase to ensure that you are happy with any changes. 

4. Copyrights

4.1 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, product images, layout, look, appearance and graphics, all of which are copyright and all rights are reserved.

4.2 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

5. Links to External Sites

5.1 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).

6. Our Service

6.1 All prices quoted on the website are in UK Pounds, all prices are inclusive of VAT but exclusive of delivery charges, for which a contribution is payable by you in addition to your goods.

6.2 We aim to provide you with accurate descriptions of all our products. All sizes shown are approximate. We cannot guarantee the colour of the product to be the same as colour displayed on your computer monitor as the colour settings on your computer monitor may have been altered.

7. Your Order

7.1 Before paying for the items it is your responsibility to check your order, colour, sizes etc. Once you have submitted payment for the items we cannot be held responsible for the accuracy of your order.

7.2 Once your order has been received by us you will receive an order of acknowledgement, in the form of an email, confirming the details of your order.

8. Deliveries

8.1 All deliveries will be made to the address that you have specified, at the order stage.

8.2 Your order will be despatched to you as soon as possible ensuring delivery within 5-7 working days. We will make every attempt to keep to this schedule, however there may be times that this is impossible, strikes, weather conditions etc. We will however notify you of any such delays.

8.3 Most of our deliveries will require a signature, if you are not available when delivery is attempted you will be advised by the courier and another attempt at delivery will be advised. Should three attempts to deliver your item be unsuccessful, we will advise you that the order has been returned to us, and upon your instruction we may rearrange another delivery. If this were to happen you may be charged again for delivery charges. You will be advised of this at that time.

9. Cancellations

9.1 You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the item(s) or within 7 working days of receipt of the item(s) by following our returns process. You will be refunded the postage charge of your item(s) where the entire order is returned.

10. Returns

10.1 You must inform us of your intent to return and the reason why within 7 working days of receiving your order.

10.2 It is the Buyer´s responsibility to ensure that any returns are preauthorised by us, using our online Returns Form. Any unauthorised returns will be refused.

10.3 The Buyer must return the item(s) in good condition, unused and with the original packaging (including any accessories or instructions that were included).

10.4 Returns outside the timeframe set out above may be accepted at the sole discretion of Bracken Style Garden Furniture and may be refunded as a credit to be spent online.

10.5 For larger garden furniture items Bracken Style, at our discretion, will usually arrange for a courrier to pick up faulty or misdelivered goods. For smaller items it is the customers responsibility to arrange/pay for delivery of returns. We would advise the Buyer to return unwanted items by recorded delivery or by obtaining a proof of postage from the Post Office or by any other means that shows proof of postage of the returned items. For all Freepost or normal deliveries, it is the Buyer’s responsibility to ensure that the items are sufficiently insured for claim purposes. No additional charges will be covered by Bracken Style Garden Furniture. This does not affect your statutory rights to return faulty or misdescribed goods.

10.6 Should the Buyer´s chosen courier fail to deliver or lose their return parcel, it is the Buyer´s responsibility to claim compensation from the courier directly. Bracken Style Garden Furniture are not liable for any lost return parcels.

10.7 Goods tailored and produced solely for your specification cannot be returned, although these conditions do not apply to faulty or incorrectly supplied goods, where your statutory rights are not affected.

11. Refunds

11.1 Refunds will always be made by the same method you used to originally purchase your order within 10 Working Days of receiving your returned items at our warehouse. Goods will be checked at the warehouse and a refund will not be made until they have been received and checked.

11.2 Bracken Style Garden Furniture reserves the right to refuse or to reduce a refund on any item that is incomplete, damaged, dirtied or not received in reasonable condition.

11.3 For faulty or misdelivered items we will usually refund your delivery costs from when you placed your order.

12. Applicable Law

12.1 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

Teak Garden Table Sets

Absolutely Stunning. Highest quality grade 'A' Teak Garden Furniture Sets. The quality of the wood and the standard of construction of these garden tables and garden chairs has to be seen to be believed. Delivered fully constructed and ready to use immediately. Some of the finest teak garden furniture to be found anywhere in the UK.

Teak Garden Benches

Highest quality grade 'A' Teak Garden Benches. These garden benches are strong, durable and made to last the ravages of the British weather. Not just perfect for any household garden, these garden benches are also ideal as memorial benches and public benches, for locations in public parks or any other public or private outdoor spaces.

Wooden Picnic Tables

A fabulous range of classic picnic tables. Picnic tables for children, picnic tables for families and picnic tables for larger groups. Ideal for any outdoor activity. Our wooden picnic tables are built to last and all the wood has been treated prior to construction to help prevent rot and mildew. Perfect for the British weather.